The Village of Spring Lake and Spring Lake Township in Michigan now give residents SeeClickFix, a web and mobile tool for reporting non-urgent problems. Government Technology reported on September 21, 2026, citing the Grand Haven Tribune, that each government launched a new website that links to the platform.
What changed, and what didn’t
What’s new
- Residents can report problems to either government from a computer or phone, with photos and location details.
- Both governments launched new websites that link to the platform.
- An Urgent Notification program sends alerts by text, email or phone for items such as road closures and water boil advisories.
What stays the same or isn’t confirmed
- The tool is not monitored 24/7, and urgent safety problems still go to 911.
- You can still call the township office at 616-842-1340 during weekday business hours.
- No request counts, response times or repair times have been reported for Spring Lake.
- A $25,000 annual work-order contract is proposed, not confirmed.
How reporting works
Residents can send a request to either government and follow its progress. Reports can be anonymous, or a resident can leave contact details to get updates. The app runs on iOS and Android and is linked from the home page of both the village and township sites. Typical reports include potholes, graffiti, broken streetlights, blocked storm drains, and trail or park upkeep. The township’s own SeeClickFix page says the tool “is NOT monitored 24/7” and that downed power lines and similar problems belong with 911. Muskegon, Battle Creek and Cadillac also use the platform, according to the report.
What it cost
In December 2025 the two governments agreed to buy website design and implementation, SeeClickFix, and the mass notification tool from CivicPlus. They split a total of $43,040, a figure that covers all three pieces and is not the price of the reporting app alone. Separately, on September 14 the township board voted to partner with the village on an asset management and work order program from CivicPlus. The village council was expected to consider the $25,000 annual contract on September 21. No report of that vote has appeared, so treat the contract as proposed and as a different system from SeeClickFix.
Whether residents get faster fixes depends on how quickly public works acts on each report. The tool only routes it. No cost-per-report or repair-speed figures have been published for Spring Lake.
Why It Matters to You
- If you live in the village or the township, you can report a pothole, dead streetlight or clogged drain without calling during office hours, and you can attach a photo.
- Leave contact details if you want updates. Skip them if you’d rather stay anonymous.
- It’s live now. How quickly problems get fixed is not yet shown.
Quick answers
Who handles my report, the village or the township? You can send a request to either government, and each routes it to its own staff. Check which jurisdiction your street falls under if you are unsure.
Can I report anonymously? Yes. Both the report and the township page say users can submit anonymously, though you will not get updates unless you leave contact details.
Is it for emergencies? No. The township says the tool is not monitored around the clock and urgent safety issues should go to 911.
How much did Spring Lake pay? The two governments split $43,040 for new websites, SeeClickFix and a mass notification tool. A $25,000 annual work-order contract was still pending.
Sources
- Government Technology: Spring Lake, Mich., Munis Offer Non-Emergency Reporting Tool (Sep 21, 2026)
- Spring Lake Township: SeeClickFix (accessed Oct 13, 2026)